FAQ
Here are some of the commonly asked questions.
If you cannot find answers to your question here, feel free to contact us at your convenience.
Contact
You can contact us directly by sending an email info@pouchesandmore.com or phone us at 604-303-5920 during our business hours.
Product Order
Once your order has been processed, we'll email you with a tracking number for your delivery.
For any changes to your existing order, please contact us directly at info@pouchesandmore.com
Shipping
We currently ship our products to Canada only. Shipping costs will be applied and added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals!
It depends on where you are, but our in-stock products are usually delivered within 2~3 business days. Delivery details will be provided in your confirmation email.
We use most reliable carriers which are Canada Post and UPS. You’ll be asked to select a delivery method during checkout.
Our main office and warehouse are located in Richmond, B.C. Canada and we ship all our in-stock products from this location.
If you are located near our warehouse, you may choose to conveniently pick up your order by following a few simple steps.
1) Email us at info@pouchesandmore.com with your name, order number, and preferred pick-up date, and wait for our confirmation email.
2) Once you arrive at our warehouse, stay in your vehicle & simply give us a call at 604-303-5920. Notify us that you have arrived and one of our friendly staff will bring out your order to your vehicle.
Our warehouse is located at:
5355 Parkwood Place
Richmond, British Columbia
Canada
Warehouse pickup hours are:
Monday - Friday
9am - 5pm
Return & Exchange
Our 30-Days Hassle-Free Return or Exchange Policy
You can shop worry-free with our 30-days hassle-free return and exchange policy.
If for any reason you need to return or exchange your new & unused product, simply send us an email to start a claim.
Our specialist will get back to you within 24hrs to start the return or exchange process and answer any questions you may have.
Once your return or exchange is approved, simply send us back the item at your convenience to complete the process.
(Please note that return shipping cost is extra and must be paid by the customer)
Custom Sticker Labels
Unfortunately not, but we provide custom sticker labels for plain pouches so that you can add branding values to your packaging.
Pouches & more offers 4 different materials of stickers.
*Standard (gloss/matte): This material allows to print high-quality colours, is coated to function water-resistant and has high tensile strength.
*Kraft: Nature brown paper that adds an environmental-friendly feeling. And it is made with eco-friendly material. This material is weak at water and oil because it has no coating on the surface.
*Hologram: Reflect lights with vivid colours and attract focus because of its strong colour contrast. (Minimal and simple designs are recommended)
*Transparent (gloss/matte): Clear, vinyl coating.
Ink on the hologram stickers tends to erase because of its special effects on the material. Unlike standard and transparent materials, the hologram stickers has no coatings on the surface.
Therefore, hologram stickers are weak at such contact with oil and scratches.
We recommend avoiding uses in the area that contacts often.
Digital printing is suitable for printing small amounts, saves lots of time and cost with the quick process – Inks are injected on fibres directly.
[Recomeneded with high-resolution graphic]
Uploading PDF files are highly recommended. Saving a PDF file will not only maintain the quality but will reduce the file size.
The PDF file is an optimized file format that includes text and vector shapes, Vector Illustrator etc. (Vector-based PDFs)
You can create PDF files using Adobe Illustrator and Adobe Photoshop programs.
* Please follow the guideline before ordering. [Sticker Design Guideline (PDF)]
The total file must not exceed 2MB.
* For the quality of the print, please use 300dpi high-resolution if you are using images. The printing result can be slightly different depending on the quality of the image.
* Please follow the guideline before ordering. [Sticker Design Guideline (PDF)]
Contact info@pouchesandmore.com to ask for assistant. We might be able to help replace your design if we have not started printing production.
Production time varies based on what you order but, it typically takes 7-9 business days.
* Please order with extra 1 or 2 days on top of expected production time. Unexpected production errors may occur.
Delivery depends on where you are. It typically takes 2-3 days.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.