You can contact us directly by sending us an email at info@pouchesandmore.com, or phone us at 604-303-5920 during our business hours.

Once your order has been processed, we’ll email you with a tracking number for your delivery.

For any changes to your existing order, please contact us directly at info@pouchesandmore.com

We currently ship our products to Canada only.

It depends on your location, but our in stock products are usually delivered within 2~5 business days

Our main office and warehouse is located in Richmond, B.C. Canada, and we ship all our in stock products from this location.

If you are located near our warehouse, you may choose to conveniently pick up your order by following a few simple steps.

1) Email us at info@pouchesandmore.com with your name, order number, and preferred pick-up date, and wait for our confirmation email.
2) Once you arrive at our warehouse, stay in your vehicle & simply give us a call at 604-303-5920. Notify us that you have arrived and one of our friendly staff will bring out your order to your vehicle.

Our warehouse is located at:
5355 Parkwood Place
Richmond, British Columbia
Canada

And our warehouse pickup hours are:
Monday - Friday
9am - 5pm

Our 30-Days Hassle Free Return or Exchange Policy

You can shop worry free with our 30-days hassle free return and exchange policy.

If for any reason you need to return or exchange your new & unused product, simply send us an email to start a claim.

Our specialist will get back to you within 24hrs to start the return or exchange process and answer any questions you may have.

Once your return or exchange is approved, simply send us back the item at your convenience to complete the process.

(Please note that return shipping cost is extra and must be paid by the customer)

You can contact us through our contact page! We will be happy to assist you.